We received hundreds of customers enquires everyday, so in order to provide easier access to information by our customers, we have listed some of the more common questions we receive below.
Of course, we are always ready to help and can be reached at any time via e-mail.
Why do I need to register?
By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created.
We will only request the necessary information for processing and will not sell, rent, trade our mailing list of our shoppers.
How do I register?
Simply click [HERE] to register. If you already have items in your cart and are ready to complete your order, simply click on “checkout”, and this will automatically direct you to our register page.
What is i forget my password?
Simply visit this link. By providing your email address, we will email you a new password via a secure, encrypted connection that you may later change by visiting "my account" once you login successfully.
Passwords are case sensitive.
How do I change my password?
Once you login to your account, you may change your password by clicking on "Change my account password". Enter your new password and click on "Continue" to change your password.
How do I make changes to my account profile?
Log into your account, and click on “View or change my account information”. Make the necessary changes to your account (i.e. name, email address, etc.) and click on "Continue" to save your changes.
Why should I sign up for your email newsletters?
By signing up for our newsletter, you will be among the first to know about our special promotions, the availability of
new brands limited special offers, and many other exciting promotions that we have to offer.
Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on any item that you have ordered, we will notify you via e-mail.
How to shop online?
a) Select your items and "ADD TO CART"
b) "CHECKOUT" your items when you have completed your shopping.
c) Select the payment method, fill up the delivery information and "CONFIRM" to proceed.
d) Order number will be sent to your email address.
e) Make payment and email us with your order number.
f) Arrival of items.
How can I modify my order?
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
What are your washing instructions for your graphics tees?
Machine wash cold your tees and wash dark colors separately. Iron inside out helps preserve the decorations
and do not use bleach. Our tees are primarily cotton shirts so some shrinkage may occur.
How does the Member Loyalty Program work?
Our members enjoy additional discount on their 2nd orders onwards once their total paid orders fulfilled our discount criterias.
Visit this link on our members discount details.
What payment methods is accepted?
For Singapore shoppers, we prefer ATM or InterBank transfer to our DBS or UOB account. Alternatively, we also Paypal payment to sales@mynewtees.com.
Visit this link for more payment details.
Do you ship to where I live
We service globally!!
How do I track my parcel?
To track your parcel, you may wish to opt for REGISTERED MAIL (Additional S$2.24) which a tracking number will be sent to you upon posting of your items.
You can track your parcel through Singpost website. Note: We do not keep records of normal posted parcels unless REGISTERED MAIL is opted during payment.
I receive the eCoupon code from Mynewtees. How do I use it?
During checkout, you just need to enter the code in the Coupon textbox. Our website will make the necessary adjustment.
Do MYNEWTEES provide wholesale prices for resellers?
Yes, MYNEWTEES cater for wholesale supply.
You may wish to contact us at reachus@mynewtees.com for further discussion.
